CASE STUDY
The Employer Experience Proposition
Global Internal Benchmark for key HR Metrics. Key HR Metrics are aggregated and shared globally between different regions so each region can compare their own results with others within Sony. This is a good use case of how own data is utilised and leveraged in a global scale.
- 01Digital marketing – More important than ever
- 02Commercial innovation
- 03Post-pandemic era: An accelerator of digital transformation
- 04Importance of developing the right content
- 05Future of pharma sales & marketing
- 06Customer centricityand customer engagement
CASE STUDY
The Employer Experience Proposition
Global Internal Benchmark for key HR Metrics. Key HR Metrics are aggregated and shared globally between different regions so each region can compare their own results with others within Sony. This is a good use case of how own data is utilised and leveraged in a global scale.
- 01Digital marketing – More important than ever
- 02Commercial innovation
- 03Post-pandemic era: An accelerator of digital transformation
- 04Importance of developing the right content
- 05Future of pharma sales & marketing
- 06Customer centricityand customer engagement
Speakers
Sample of Keynote Speakers and their Case Studies
CASE STUDY
The Employer Experience Proposition
Global Internal Benchmark for key HR Metrics. Key HR Metrics are aggregated and shared globally between different regions so each region can compare their own results with others within Sony. This is a good use case of how own data is utilised and leveraged in a global scale.
- 01Digital marketing – More important than ever
- 02Commercial innovation
- 03Post-pandemic era: An accelerator of digital transformation
- 04Importance of developing the right content
- 05Future of pharma sales & marketing
- 06Customer centricityand customer engagement
CASE STUDY
CX: Myth or Reality?
Corporate vs Sustainability and the balance between the two. Including synergies, team building, individual growth, continuous learning, and evolution.
- 01How to explain in a simple way what CX is to the whole company?
- 02What do the best in CX do?
- 03Similarities between CX and a loving couple relationship
- 04How to explain in a simple way the profitability of CX improvement?
- 05Will AI really be that relevant in CX?
The credit card industry has undergone significant changes over the years, driven by technological advancements, changing consumer behaviours, and regulatory developments. This presentation will trace the evolution of credit card product management, from its early days to the present, and explore the key trends shaping its future. We will discuss how product managers have adapted to new challenges and opportunities, such as the rise of digital payments, the importance of data analytics, and the increasing focus on sustainability. We will also examine the role of innovation in driving product development and enhancing the customer experience. Finally, we will look ahead to the future of credit card product management, discussing emerging trends and strategies that will shape the industry in the years to come.
CASE STUDY
CX Transformation Towards AI & ROI Discussions
We are at a stage in AI Transformation where Return on Investment (ROI) should be discussed. Endless alternatives and use cases created a backlog, which requires prioritisation of ROI and the effectiveness of these solutions. Even though we are still navigating the complexities of making these calculations, structuring the discussion is a good starting point.
- 01CX Transformation through AI and the leading initiatives
- 02Discussion around the effectiveness and customer-centricity of these initiatives
- 03Who is closer to achieving AI-driven CX Transformation?
- 04ROI discussions around CX AI initiatives
Payit is UAE’s first fully featured digital wallet. This presentation narrates the story of how a digital wallet transformed financial transactions for families and communities in the region into joyful moments by thoughtfully curating experiences centred around customers’ spending, sending, and borrowing moments, enabled by the comfort and convenience of digital. This led to the wider acceptance of Payit and an upsurge in usage and profitable revenues.
CASE STUDY
Customer Experience Through Data and Feedback
To achieve a good Customer Experience, Data and Feedback from customers are essential; we have to know them, know what they like, their preferences, and their consumption habits. The more we know about them, the better services we can offer. Customer Experience is already a differentiating element and is essential to achieving success.
- 01Unified feedback system: Integrating and centralising multichannel insights
- 02NPS: THE Key metric for customer Excellence
- 03Continuous feedback loop — Non-efficient feedback processing
- 04Data-Driven CX: Transforming insights into personalised experiences
This presentation will provide an in-depth analysis of the financial industry’s transformation, from its traditional banking roots to the rise of fintech and the disruptive influence of Web3 technologies. By examining the historical context, key innovations, and future implications, we will gain a comprehensive understanding of how the financial landscape has been reshaped and what the future holds for the industry. Join me to understand finance’s past, present, and future in a rapidly changing digital world.
CASE STUDY
Making It Personal: Just Ask
Insights in the proceedings and approach of applying personalization at IKEA.
- 01Personalisation at IKEA: What and why
- 02CX and engagement
- 03What about loyalty?
In today’s rapidly evolving digital landscape, the banking sector faces increasingly sophisticated cyber threats. As banks continue to innovate and expand their digital services, ensuring robust cybersecurity measures is more critical than ever. This presentation, titled “Evolving Cybersecurity in the Banking Sector: Strategies for Adapting to Emerging Threats,” will explore the latest trends in cyber threats, discuss effective strategies for mitigating risks, and highlight best practices for maintaining security in an ever-changing environment. Join us as we delve into the challenges and solutions that are shaping the future of cybersecurity in banking.
CASE STUDY
Driving Customer Experience Through Effective Change Management
Change management impact on Customer Experience. As an excellent Customer Experience is one key objective, organisations must consider change as an unavoidable duty in order to adapt themselves to the constant changes in customers, the markets and the environment. In this context, change adoption should be basic in the way organisations work and adapt the structure; however, it is one of the hardest topics to arise and get people on board. We will see how change management is a key aspect to work on if we want to deliver seamless experiences to our customers.
- 01Current environment
- 02Permanent beta as the new normality
- 03Why CX initiatives fail?
- 04Let’s start cooking: Mise en place and recipe
- 05Final conclusions
Today’s modern workforce is comprised of multiple generations with diverse perspectives, experiences, and preferences. As we move towards the future, the number of generations in the workplace is set to increase. There are significant impacts on any organisation due to the generation gap. Technology offers numerous tools and platforms that facilitate communication and bridge the gap between different age groups. Additionally, the technology addresses and unlocks the NextGEN connections.
CASE STUDY
CX: Myth or Reality?
Corporate vs Sustainability and the balance between the two. Including synergies, team building, individual growth, continuous learning, and evolution.
- 01How to explain in a simple way what CX is to the whole company?
- 02What do the best in CX do?
- 03Similarities between CX and a loving couple relationship
- 04How to explain in a simple way the profitability of CX improvement?
- 05Will AI really be that relevant in CX?
The credit card industry has undergone significant changes over the years, driven by technological advancements, changing consumer behaviours, and regulatory developments. This presentation will trace the evolution of credit card product management, from its early days to the present, and explore the key trends shaping its future. We will discuss how product managers have adapted to new challenges and opportunities, such as the rise of digital payments, the importance of data analytics, and the increasing focus on sustainability. We will also examine the role of innovation in driving product development and enhancing the customer experience. Finally, we will look ahead to the future of credit card product management, discussing emerging trends and strategies that will shape the industry in the years to come.
CASE STUDY
CX Transformation Towards AI & ROI Discussions
We are at a stage in AI Transformation where Return on Investment (ROI) should be discussed. Endless alternatives and use cases created a backlog, which requires prioritisation of ROI and the effectiveness of these solutions. Even though we are still navigating the complexities of making these calculations, structuring the discussion is a good starting point.
- 01CX Transformation through AI and the leading initiatives
- 02Discussion around the effectiveness and customer-centricity of these initiatives
- 03Who is closer to achieving AI-driven CX Transformation?
- 04ROI discussions around CX AI initiatives
Payit is UAE’s first fully featured digital wallet. This presentation narrates the story of how a digital wallet transformed financial transactions for families and communities in the region into joyful moments by thoughtfully curating experiences centred around customers’ spending, sending, and borrowing moments, enabled by the comfort and convenience of digital. This led to the wider acceptance of Payit and an upsurge in usage and profitable revenues.
CASE STUDY
Driving Customer Experience Through Effective Change Management
Change management impact on Customer Experience. As an excellent Customer Experience is one key objective, organisations must consider change as an unavoidable duty in order to adapt themselves to the constant changes in customers, the markets and the environment. In this context, change adoption should be basic in the way organisations work and adapt the structure; however, it is one of the hardest topics to arise and get people on board. We will see how change management is a key aspect to work on if we want to deliver seamless experiences to our customers.
- 01Current environment
- 02Permanent beta as the new normality
- 03Why CX initiatives fail?
- 04Let’s start cooking: Mise en place and recipe
- 05Final conclusions
Today’s modern workforce is comprised of multiple generations with diverse perspectives, experiences, and preferences. As we move towards the future, the number of generations in the workplace is set to increase. There are significant impacts on any organisation due to the generation gap. Technology offers numerous tools and platforms that facilitate communication and bridge the gap between different age groups. Additionally, the technology addresses and unlocks the NextGEN connections.
CASE STUDY
Customer Experience Through Data and Feedback
To achieve a good Customer Experience, Data and Feedback from customers are essential; we have to know them, know what they like, their preferences, and their consumption habits. The more we know about them, the better services we can offer. Customer Experience is already a differentiating element and is essential to achieving success.
- 01Unified feedback system: Integrating and centralising multichannel insights
- 02NPS: THE Key metric for customer Excellence
- 03Continuous feedback loop — Non-efficient feedback processing
- 04Data-Driven CX: Transforming insights into personalised experiences
This presentation will provide an in-depth analysis of the financial industry’s transformation, from its traditional banking roots to the rise of fintech and the disruptive influence of Web3 technologies. By examining the historical context, key innovations, and future implications, we will gain a comprehensive understanding of how the financial landscape has been reshaped and what the future holds for the industry. Join me to understand finance’s past, present, and future in a rapidly changing digital world.
CASE STUDY
Making It Personal: Just Ask
Insights in the proceedings and approach of applying personalization at IKEA.
- 01Personalisation at IKEA: What and why
- 02CX and engagement
- 03What about loyalty?
In today’s rapidly evolving digital landscape, the banking sector faces increasingly sophisticated cyber threats. As banks continue to innovate and expand their digital services, ensuring robust cybersecurity measures is more critical than ever. This presentation, titled “Evolving Cybersecurity in the Banking Sector: Strategies for Adapting to Emerging Threats,” will explore the latest trends in cyber threats, discuss effective strategies for mitigating risks, and highlight best practices for maintaining security in an ever-changing environment. Join us as we delve into the challenges and solutions that are shaping the future of cybersecurity in banking.
CASE STUDY
CX: Myth or Reality?
Corporate vs Sustainability and the balance between the two. Including synergies, team building, individual growth, continuous learning, and evolution.
- 01How to explain in a simple way what CX is to the whole company?
- 02What do the best in CX do?
- 03Similarities between CX and a loving couple relationship
- 04How to explain in a simple way the profitability of CX improvement?
- 05Will AI really be that relevant in CX?
The credit card industry has undergone significant changes over the years, driven by technological advancements, changing consumer behaviours, and regulatory developments. This presentation will trace the evolution of credit card product management, from its early days to the present, and explore the key trends shaping its future. We will discuss how product managers have adapted to new challenges and opportunities, such as the rise of digital payments, the importance of data analytics, and the increasing focus on sustainability. We will also examine the role of innovation in driving product development and enhancing the customer experience. Finally, we will look ahead to the future of credit card product management, discussing emerging trends and strategies that will shape the industry in the years to come.
CASE STUDY
CX Transformation Towards AI & ROI Discussions
We are at a stage in AI Transformation where Return on Investment (ROI) should be discussed. Endless alternatives and use cases created a backlog, which requires prioritisation of ROI and the effectiveness of these solutions. Even though we are still navigating the complexities of making these calculations, structuring the discussion is a good starting point.
- 01CX Transformation through AI and the leading initiatives
- 02Discussion around the effectiveness and customer-centricity of these initiatives
- 03Who is closer to achieving AI-driven CX Transformation?
- 04ROI discussions around CX AI initiatives
Payit is UAE’s first fully featured digital wallet. This presentation narrates the story of how a digital wallet transformed financial transactions for families and communities in the region into joyful moments by thoughtfully curating experiences centred around customers’ spending, sending, and borrowing moments, enabled by the comfort and convenience of digital. This led to the wider acceptance of Payit and an upsurge in usage and profitable revenues.
CASE STUDY
Customer Experience Through Data and Feedback
To achieve a good Customer Experience, Data and Feedback from customers are essential; we have to know them, know what they like, their preferences, and their consumption habits. The more we know about them, the better services we can offer. Customer Experience is already a differentiating element and is essential to achieving success.
- 01Unified feedback system: Integrating and centralising multichannel insights
- 02NPS: THE Key metric for customer Excellence
- 03Continuous feedback loop — Non-efficient feedback processing
- 04Data-Driven CX: Transforming insights into personalised experiences
This presentation will provide an in-depth analysis of the financial industry’s transformation, from its traditional banking roots to the rise of fintech and the disruptive influence of Web3 technologies. By examining the historical context, key innovations, and future implications, we will gain a comprehensive understanding of how the financial landscape has been reshaped and what the future holds for the industry. Join me to understand finance’s past, present, and future in a rapidly changing digital world.
CASE STUDY
Making It Personal: Just Ask
Insights in the proceedings and approach of applying personalization at IKEA.
- 01Personalisation at IKEA: What and why
- 02CX and engagement
- 03What about loyalty?
In today’s rapidly evolving digital landscape, the banking sector faces increasingly sophisticated cyber threats. As banks continue to innovate and expand their digital services, ensuring robust cybersecurity measures is more critical than ever. This presentation, titled “Evolving Cybersecurity in the Banking Sector: Strategies for Adapting to Emerging Threats,” will explore the latest trends in cyber threats, discuss effective strategies for mitigating risks, and highlight best practices for maintaining security in an ever-changing environment. Join us as we delve into the challenges and solutions that are shaping the future of cybersecurity in banking.
CASE STUDY
Driving Customer Experience Through Effective Change Management
Change management impact on Customer Experience. As an excellent Customer Experience is one key objective, organisations must consider change as an unavoidable duty in order to adapt themselves to the constant changes in customers, the markets and the environment. In this context, change adoption should be basic in the way organisations work and adapt the structure; however, it is one of the hardest topics to arise and get people on board. We will see how change management is a key aspect to work on if we want to deliver seamless experiences to our customers.
- 01Current environment
- 02Permanent beta as the new normality
- 03Why CX initiatives fail?
- 04Let’s start cooking: Mise en place and recipe
- 05Final conclusions
Today’s modern workforce is comprised of multiple generations with diverse perspectives, experiences, and preferences. As we move towards the future, the number of generations in the workplace is set to increase. There are significant impacts on any organisation due to the generation gap. Technology offers numerous tools and platforms that facilitate communication and bridge the gap between different age groups. Additionally, the technology addresses and unlocks the NextGEN connections.