Event bio
24 – 25 September, 2025
Vienna
Join us at the 16th Annual Optimising Contact Centres Summit, where we’ll dive into the latest AI-driven tools and strategies shaping the future of customer service. Explore key topics such as self-service innovation, the impact of remote work, cost management, effective metrics, and best practices for enhancing customer satisfaction and building a customer-centric culture.
Gain valuable insights from top industry leaders as they share real-world solutions to today’s challenges. With limited seats ensuring exclusive networking opportunities, this is your chance to connect with like-minded professionals, learn from experienced C-level executives, and forge meaningful business relationships. Don’t miss out—be part of the future of contact centres!
Join us at the 16th Annual Optimising Contact Centres Summit, where we’ll dive into the latest AI-driven tools and strategies shaping the future of customer service. Explore key topics such as self-service innovation, the impact of remote work, cost management, effective metrics, and best practices for enhancing customer satisfaction and building a customer-centric culture.
Gain valuable insights from top industry leaders as they share real-world solutions to today’s challenges. With limited seats ensuring exclusive networking opportunities, this is your chance to connect with like-minded professionals, learn from experienced C-level executives, and forge meaningful business relationships. Don’t miss out—be part of the future of contact centres!
Who Should Attend
Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from banking, pharmaceutical, telecommunication, retail, aviation, hospitality, and automotive industries involved in:
- Contact Centre
- Digital Contact Service
- Call Centre
- Customer Support
- Customer Service
- Client Service
- Self Service
- Customer Care
- Customer Operations
- Omnichannel
- Digital and Social Care
- Digital Channels
- Technical Support & Training
- Customer Success
- Customer Engagement
- Multichannel
- Competence and Training
- Omnichannel Customer Support
- Contact Centre Services
- Customer Feedback
- Conversational AI and Chatbot
- Customer Remote Services and Support
- Customer Insight & Satisfaction
- Customer Platforms
- CX Strategy
- Cloud Communication
Look at the Main Topics
Of Our Conference
- 01Customer effort score (CES): The most overlooked KPI?
- 02Real-time monitoring vs. post-call analysis — Are you fixing problems too late?
- 03Gathering feedback across every customer touchpoint: From insights to meaningful action
- 04AI as the guardian: Detecting and preventing fraud in customer interactions
- 05Motivating frontline agents vs. managerial roles
- 06Cut costs without cutting quality: Where can you save without hurting CX?
- 07What’s next? The future of contact centres in an AI-dominated world
