Event bio
19 – 20 March, 2025
Madrid
14th Annual Strategic Customer Excellence Summit will explore the latest trends, including AI and the importance of human connection. Key discussions in this business meeting will cover customer-centric strategies, ethical approaches to customer vulnerability and utilising feedback for practical insights, along with strategic CX investments that drive profitability and long-term growth.
Attend our customer experience conference to connect with senior decision-makers and hear from industry leaders. Gain insights, innovative ideas, and practical knowledge to elevate your customer experience and service excellence. Is your strategy ready to keep up and offer customers the value they now expect?
14th Annual Strategic Customer Excellence Summit will explore the latest trends, including AI and the importance of human connection. Key discussions in this business meeting will cover customer-centric strategies, ethical approaches to customer vulnerability and utilising feedback for practical insights, along with strategic CX investments that drive profitability and long-term growth.
Attend our customer experience conference to connect with senior decision-makers and hear from industry leaders. Gain insights, innovative ideas, and practical knowledge to elevate your customer experience and service excellence. Is your strategy ready to keep up and offer customers the value they now expect?
Who Should Attend
Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from banking, pharmaceutical, insurance, chemical/petrochemical, telecommunication, retail, construction, aviation, hospitality, and automotive industries involved in:
- Customer Loyalty
- Customer Retention
- Brand Management and Performance
- Customer-Centric Culture
- Loyalty Partnerships
- Rewards and Loyalty
- Customer Care
- Customer Insights
- Customer Journey
- Customer Excellence
- Customer Value Management
- Customer Value Proposition
- Customer Relationship Management (CRM)
- Customer Operations
- Customer Analytics
- Customer Centricity
- Customer Engagement
- User Experience
- Customer Experience
- Digital Customer Experience
- Digital Transformation
- Digital Marketing
- Digital Products Enhancing Customer Experience
- Head of Partnerships
- Contact Centres
- Customer Relationship
- Customer Innovation
- Customer Interactions
- Customer Targeting
Look at the Main Topics
Of Our Conference
- 01Transform CX with immersive and proactive AI
- 02Make customers the centrepiece of your strategic vision
- 03Drive sustainable growth by optimising CX investment
- 04The power of data and feedback in elevating CX
- 05Sustainability: New era of customer expectations
