CASE STUDY
The Employer Experience Proposition
Global Internal Benchmark for key HR Metrics. Key HR Metrics are aggregated and shared globally between different regions so each region can compare their own results with others within Sony. This is a good use case of how own data is utilised and leveraged in a global scale.
- 01Digital marketing – More important than ever
- 02Commercial innovation
- 03Post-pandemic era: An accelerator of digital transformation
- 04Importance of developing the right content
- 05Future of pharma sales & marketing
- 06Customer centricityand customer engagement
CASE STUDY
The Employer Experience Proposition
Global Internal Benchmark for key HR Metrics. Key HR Metrics are aggregated and shared globally between different regions so each region can compare their own results with others within Sony. This is a good use case of how own data is utilised and leveraged in a global scale.
- 01Digital marketing – More important than ever
- 02Commercial innovation
- 03Post-pandemic era: An accelerator of digital transformation
- 04Importance of developing the right content
- 05Future of pharma sales & marketing
- 06Customer centricityand customer engagement
Speakers
Sample of Keynote Speakers and their Case Studies
CASE STUDY
The Employer Experience Proposition
Global Internal Benchmark for key HR Metrics. Key HR Metrics are aggregated and shared globally between different regions so each region can compare their own results with others within Sony. This is a good use case of how own data is utilised and leveraged in a global scale.
- 01Digital marketing – More important than ever
- 02Commercial innovation
- 03Post-pandemic era: An accelerator of digital transformation
- 04Importance of developing the right content
- 05Future of pharma sales & marketing
- 06Customer centricityand customer engagement
CASE STUDY
Product Innovation at Speed Under DORA: Building What Customers Actually Want
In today’s digital banking landscape, speed and trust must coexist. As N26 continues to redefine the future of banking, we’re proving that regulatory resilience under DORA can empower — not slow down — innovation. This session explores how security, compliance, and product design can work together to build what customers actually want, faster and safer.
- 01Secure Innovation Velocity: Balancing DORA requirements with agile product delivery — moving fast and staying compliant
- 02Resilience by Design: Embedding operational resilience, incident response, and ICT governance directly into the product lifecycle
- 03Cross-Functional Collaboration: How CISOs, CTOs, and product teams can co-create compliant innovation instead of trading speed for safety
- 04Customer-Driven Compliance: Designing trust as a product feature — making resilience and protection visible to customers
- 05Turning Regulation into Competitive Advantage: Leveraging DORA readiness to enhance reliability, brand trust, and market differentiation
In this session, I’ll explore the critical role of being the bridge between product and technology, where true product development excellence happens. Drawing on my experience in transformation, including agile transformation and large-scale delivery, I’ll share how connecting vision with execution, and people with purpose leads to better collaboration, stronger outcomes, and more impactful products — the cornerstone of product and agile excellence.
CASE STUDY
Elevating Digital Banking Experiences for Customer Delight
How DenizBank is using the technology to serve its customers with a better experience in digital channels. Balancing between personalisation and privacy, creating the ecosystem for better product offerings, bringing a human touch to Digital Channels are keys to a superior experience for our customers.
- 01What strategy should the company choose to navigate the crisis of mass layoffs with dignity and protect its reputation?
- 02Preparing for high-impact conflict scenarios as an HR professional
- 03Crisis ready: How HR teams can prepare through simulations and training?
- 04Managing remote workforce during crises: Challenges and HR solutions that work
Pre-Start Phase:
1.Patient Safety Review:
- Assess patient demographics, drug specifics, AE (Adverse Event) incidence rates, available resources, and programme design fundamentals
- Integrate multifaceted support resources, including call centres, educational materials, and digital tools
2.Contracting Essentials:
- Determine the need for standalone PVAs (Pharmacovigilance Agreements) or safety clauses
- Critical contract elements: Include audit rights, clear definitions, mandatory training, AE reporting procedures, contact details, and reconciliation processes
3.AE Training and Vendor Setup:
- Implement comprehensive AE training protocols
- Establish a robust vendor monitoring strategy with clear KPIs, defined monitoring frequency, and audit readiness
During the Programme:
1.Vendor Performance and AE Monitoring:
- Conduct regular vendor reviews to ensure compliance with contractual obligations
- Maintain ongoing reconciliation and monitor AE trends to identify any emerging issues
Post Completion:
1.Study Reporting:
- Prepare a comprehensive study report summarising outcomes, key learnings, and areas for improvement
CASE STUDY
Unlocking Value Through Embedded Finance: The Path to Collaboration and Innovation Starts Within the Banks
We all know that Embedded Finance means a paradigm shift for banks in how to properly interact with customers. To serve an EmFi ecosystem, a bank has to reach real transversality across segments, products, and geography, leaving behind silos or limiting its EmFi reach.
- 01What’s EmFi and status so far?
- 02Main challenges for the banks
- 03What’s next?
- 04Is monetisation a must?
In an evolving landscape where customer expectations continually rise, understanding and proactively addressing customer needs is no longer optional—it’s essential. This session explores how empathy-driven customer experience (CX), combined with strategic automation and cutting-edge AI, can radically enhance efficiency, agent performance, and customer loyalty. Leveraging real-world insights and innovative frameworks, discover practical ways to future-proof your contact centre operations.
CASE STUDY
The Future(-S) of Payments — And How a Leading Scandinavian Bank Navigates the Journey
What composes key trends within payments and what are the opportunities and challenges to be considered. An introduction to how Danske Bank translates into customer journeys.
- 01Usage of AI
- 02Pricing support
- 03Clustering
- 04Modelling
- 05AI for pricing
- 06Lessons learnt
At Accor, our journey in embedding Strength-Based Leadership and building an ecosystem of coaches is a strategic priority and a cornerstone of our people development philosophy.
In our pursuit of a coaching culture, we’ve implemented a range of initiatives that bring together the best different developmental resources. These initiatives are not standalone programmes; they are part of a deliberate, connected effort to empower our leaders and teams. By focusing on individual and collective strengths, and grounded in core coaching principles, we are shaping a workplace where continuous learning, empathy, and performance go hand in hand. This culture fosters not only personal growth but also drives team resilience, engagement, and business impact.
Rather than just talking about the theory, we want you to hear directly from our leaders. They will share how adopting a coaching mindset has transformed their leadership and the tangible difference it has made for their teams and the organisation as a whole.
CASE STUDY
Challenges and Opportunities of Introducing AI and New Technologies in the Compliance Functions
In highly regulated environments, the promise of AI often meets the boundaries of compliance and risk management.
Beyond legal frameworks, there is a deeper challenge, a cultural one. Many organisations still perceive AI-generated work as less authentic or even as cheating. This session explores how HR can cultivate a mindset of responsible curiosity, psychological safety and trust in technology without compromising human judgment or integrity.
- 01How to build trust and curiosity toward AI in compliance-driven organisations
- 02How to redefine the value of human work in the age of automation
- 03How to enable innovation and learning while maintaining ethical and regulatory integrity
For decades, leadership has been benchmarked against outcomes — growth, profitability, market share. But as we enter an era defined by complexity, stakeholder capitalism, and workforce fluidity, the metrics for leadership success are evolving.
Today’s most successful organisations aren’t just technology-enabled or agile — they are human-centred by design. Why? Because the greatest differentiator is no longer strategy or digital capability — it’s the human system behind it. Human-centred leadership is now the critical foundation for driving engagement, innovation, and resilience in a world where uncertainty is constant and value creation is deeply intertwined with trust, purpose, and well-being. This session reframes human-centred leadership as a strategic operating model — one that redefines performance, strengthens culture, and aligns leadership behaviours with long-term enterprise value.
CASE STUDY
Product Innovation at Speed Under DORA: Building What Customers Actually Want
In today’s digital banking landscape, speed and trust must coexist. As N26 continues to redefine the future of banking, we’re proving that regulatory resilience under DORA can empower — not slow down — innovation. This session explores how security, compliance, and product design can work together to build what customers actually want, faster and safer.
- 01Secure Innovation Velocity: Balancing DORA requirements with agile product delivery — moving fast and staying compliant
- 02Resilience by Design: Embedding operational resilience, incident response, and ICT governance directly into the product lifecycle
- 03Cross-Functional Collaboration: How CISOs, CTOs, and product teams can co-create compliant innovation instead of trading speed for safety
- 04Customer-Driven Compliance: Designing trust as a product feature — making resilience and protection visible to customers
- 05Turning Regulation into Competitive Advantage: Leveraging DORA readiness to enhance reliability, brand trust, and market differentiation
In this session, I’ll explore the critical role of being the bridge between product and technology, where true product development excellence happens. Drawing on my experience in transformation, including agile transformation and large-scale delivery, I’ll share how connecting vision with execution, and people with purpose leads to better collaboration, stronger outcomes, and more impactful products — the cornerstone of product and agile excellence.
CASE STUDY
Elevating Digital Banking Experiences for Customer Delight
How DenizBank is using the technology to serve its customers with a better experience in digital channels. Balancing between personalisation and privacy, creating the ecosystem for better product offerings, bringing a human touch to Digital Channels are keys to a superior experience for our customers.
- 01What strategy should the company choose to navigate the crisis of mass layoffs with dignity and protect its reputation?
- 02Preparing for high-impact conflict scenarios as an HR professional
- 03Crisis ready: How HR teams can prepare through simulations and training?
- 04Managing remote workforce during crises: Challenges and HR solutions that work
Pre-Start Phase:
1.Patient Safety Review:
- Assess patient demographics, drug specifics, AE (Adverse Event) incidence rates, available resources, and programme design fundamentals
- Integrate multifaceted support resources, including call centres, educational materials, and digital tools
2.Contracting Essentials:
- Determine the need for standalone PVAs (Pharmacovigilance Agreements) or safety clauses
- Critical contract elements: Include audit rights, clear definitions, mandatory training, AE reporting procedures, contact details, and reconciliation processes
3.AE Training and Vendor Setup:
- Implement comprehensive AE training protocols
- Establish a robust vendor monitoring strategy with clear KPIs, defined monitoring frequency, and audit readiness
During the Programme:
1.Vendor Performance and AE Monitoring:
- Conduct regular vendor reviews to ensure compliance with contractual obligations
- Maintain ongoing reconciliation and monitor AE trends to identify any emerging issues
Post Completion:
1.Study Reporting:
- Prepare a comprehensive study report summarising outcomes, key learnings, and areas for improvement
CASE STUDY
Unlocking Value Through Embedded Finance: The Path to Collaboration and Innovation Starts Within the Banks
We all know that Embedded Finance means a paradigm shift for banks in how to properly interact with customers. To serve an EmFi ecosystem, a bank has to reach real transversality across segments, products, and geography, leaving behind silos or limiting its EmFi reach.
- 01What’s EmFi and status so far?
- 02Main challenges for the banks
- 03What’s next?
- 04Is monetisation a must?
In an evolving landscape where customer expectations continually rise, understanding and proactively addressing customer needs is no longer optional—it’s essential. This session explores how empathy-driven customer experience (CX), combined with strategic automation and cutting-edge AI, can radically enhance efficiency, agent performance, and customer loyalty. Leveraging real-world insights and innovative frameworks, discover practical ways to future-proof your contact centre operations.
CASE STUDY
The Future(-S) of Payments — And How a Leading Scandinavian Bank Navigates the Journey
What composes key trends within payments and what are the opportunities and challenges to be considered. An introduction to how Danske Bank translates into customer journeys.
- 01Usage of AI
- 02Pricing support
- 03Clustering
- 04Modelling
- 05AI for pricing
- 06Lessons learnt
At Accor, our journey in embedding Strength-Based Leadership and building an ecosystem of coaches is a strategic priority and a cornerstone of our people development philosophy.
In our pursuit of a coaching culture, we’ve implemented a range of initiatives that bring together the best different developmental resources. These initiatives are not standalone programmes; they are part of a deliberate, connected effort to empower our leaders and teams. By focusing on individual and collective strengths, and grounded in core coaching principles, we are shaping a workplace where continuous learning, empathy, and performance go hand in hand. This culture fosters not only personal growth but also drives team resilience, engagement, and business impact.
Rather than just talking about the theory, we want you to hear directly from our leaders. They will share how adopting a coaching mindset has transformed their leadership and the tangible difference it has made for their teams and the organisation as a whole.
CASE STUDY
Challenges and Opportunities of Introducing AI and New Technologies in the Compliance Functions
In highly regulated environments, the promise of AI often meets the boundaries of compliance and risk management.
Beyond legal frameworks, there is a deeper challenge, a cultural one. Many organisations still perceive AI-generated work as less authentic or even as cheating. This session explores how HR can cultivate a mindset of responsible curiosity, psychological safety and trust in technology without compromising human judgment or integrity.
- 01How to build trust and curiosity toward AI in compliance-driven organisations
- 02How to redefine the value of human work in the age of automation
- 03How to enable innovation and learning while maintaining ethical and regulatory integrity
For decades, leadership has been benchmarked against outcomes — growth, profitability, market share. But as we enter an era defined by complexity, stakeholder capitalism, and workforce fluidity, the metrics for leadership success are evolving.
Today’s most successful organisations aren’t just technology-enabled or agile — they are human-centred by design. Why? Because the greatest differentiator is no longer strategy or digital capability — it’s the human system behind it. Human-centred leadership is now the critical foundation for driving engagement, innovation, and resilience in a world where uncertainty is constant and value creation is deeply intertwined with trust, purpose, and well-being. This session reframes human-centred leadership as a strategic operating model — one that redefines performance, strengthens culture, and aligns leadership behaviours with long-term enterprise value.
CASE STUDY
Product Innovation at Speed Under DORA: Building What Customers Actually Want
In today’s digital banking landscape, speed and trust must coexist. As N26 continues to redefine the future of banking, we’re proving that regulatory resilience under DORA can empower — not slow down — innovation. This session explores how security, compliance, and product design can work together to build what customers actually want, faster and safer.
- 01Secure Innovation Velocity: Balancing DORA requirements with agile product delivery — moving fast and staying compliant
- 02Resilience by Design: Embedding operational resilience, incident response, and ICT governance directly into the product lifecycle
- 03Cross-Functional Collaboration: How CISOs, CTOs, and product teams can co-create compliant innovation instead of trading speed for safety
- 04Customer-Driven Compliance: Designing trust as a product feature — making resilience and protection visible to customers
- 05Turning Regulation into Competitive Advantage: Leveraging DORA readiness to enhance reliability, brand trust, and market differentiation
In this session, I’ll explore the critical role of being the bridge between product and technology, where true product development excellence happens. Drawing on my experience in transformation, including agile transformation and large-scale delivery, I’ll share how connecting vision with execution, and people with purpose leads to better collaboration, stronger outcomes, and more impactful products — the cornerstone of product and agile excellence.
CASE STUDY
Elevating Digital Banking Experiences for Customer Delight
How DenizBank is using the technology to serve its customers with a better experience in digital channels. Balancing between personalisation and privacy, creating the ecosystem for better product offerings, bringing a human touch to Digital Channels are keys to a superior experience for our customers.
- 01What strategy should the company choose to navigate the crisis of mass layoffs with dignity and protect its reputation?
- 02Preparing for high-impact conflict scenarios as an HR professional
- 03Crisis ready: How HR teams can prepare through simulations and training?
- 04Managing remote workforce during crises: Challenges and HR solutions that work
Pre-Start Phase:
1.Patient Safety Review:
- Assess patient demographics, drug specifics, AE (Adverse Event) incidence rates, available resources, and programme design fundamentals
- Integrate multifaceted support resources, including call centres, educational materials, and digital tools
2.Contracting Essentials:
- Determine the need for standalone PVAs (Pharmacovigilance Agreements) or safety clauses
- Critical contract elements: Include audit rights, clear definitions, mandatory training, AE reporting procedures, contact details, and reconciliation processes
3.AE Training and Vendor Setup:
- Implement comprehensive AE training protocols
- Establish a robust vendor monitoring strategy with clear KPIs, defined monitoring frequency, and audit readiness
During the Programme:
1.Vendor Performance and AE Monitoring:
- Conduct regular vendor reviews to ensure compliance with contractual obligations
- Maintain ongoing reconciliation and monitor AE trends to identify any emerging issues
Post Completion:
1.Study Reporting:
- Prepare a comprehensive study report summarising outcomes, key learnings, and areas for improvement
CASE STUDY
Unlocking Value Through Embedded Finance: The Path to Collaboration and Innovation Starts Within the Banks
We all know that Embedded Finance means a paradigm shift for banks in how to properly interact with customers. To serve an EmFi ecosystem, a bank has to reach real transversality across segments, products, and geography, leaving behind silos or limiting its EmFi reach.
- 01What’s EmFi and status so far?
- 02Main challenges for the banks
- 03What’s next?
- 04Is monetisation a must?
In an evolving landscape where customer expectations continually rise, understanding and proactively addressing customer needs is no longer optional—it’s essential. This session explores how empathy-driven customer experience (CX), combined with strategic automation and cutting-edge AI, can radically enhance efficiency, agent performance, and customer loyalty. Leveraging real-world insights and innovative frameworks, discover practical ways to future-proof your contact centre operations.
CASE STUDY
The Future(-S) of Payments — And How a Leading Scandinavian Bank Navigates the Journey
What composes key trends within payments and what are the opportunities and challenges to be considered. An introduction to how Danske Bank translates into customer journeys.
- 01Usage of AI
- 02Pricing support
- 03Clustering
- 04Modelling
- 05AI for pricing
- 06Lessons learnt
At Accor, our journey in embedding Strength-Based Leadership and building an ecosystem of coaches is a strategic priority and a cornerstone of our people development philosophy.
In our pursuit of a coaching culture, we’ve implemented a range of initiatives that bring together the best different developmental resources. These initiatives are not standalone programmes; they are part of a deliberate, connected effort to empower our leaders and teams. By focusing on individual and collective strengths, and grounded in core coaching principles, we are shaping a workplace where continuous learning, empathy, and performance go hand in hand. This culture fosters not only personal growth but also drives team resilience, engagement, and business impact.
Rather than just talking about the theory, we want you to hear directly from our leaders. They will share how adopting a coaching mindset has transformed their leadership and the tangible difference it has made for their teams and the organisation as a whole.
CASE STUDY
Challenges and Opportunities of Introducing AI and New Technologies in the Compliance Functions
In highly regulated environments, the promise of AI often meets the boundaries of compliance and risk management.
Beyond legal frameworks, there is a deeper challenge, a cultural one. Many organisations still perceive AI-generated work as less authentic or even as cheating. This session explores how HR can cultivate a mindset of responsible curiosity, psychological safety and trust in technology without compromising human judgment or integrity.
- 01How to build trust and curiosity toward AI in compliance-driven organisations
- 02How to redefine the value of human work in the age of automation
- 03How to enable innovation and learning while maintaining ethical and regulatory integrity
For decades, leadership has been benchmarked against outcomes — growth, profitability, market share. But as we enter an era defined by complexity, stakeholder capitalism, and workforce fluidity, the metrics for leadership success are evolving.
Today’s most successful organisations aren’t just technology-enabled or agile — they are human-centred by design. Why? Because the greatest differentiator is no longer strategy or digital capability — it’s the human system behind it. Human-centred leadership is now the critical foundation for driving engagement, innovation, and resilience in a world where uncertainty is constant and value creation is deeply intertwined with trust, purpose, and well-being. This session reframes human-centred leadership as a strategic operating model — one that redefines performance, strengthens culture, and aligns leadership behaviours with long-term enterprise value.