14th Annual Strategic
Customer Excellence
Summit
19 – 20 March, 2025
Madrid
Speakers
Summit will host speakers from the world’s leading companies
David Arconada Munoz
Global Director of Customer Experience
Cihan Tuylu
Europe Region Customer Strategy Director
Elisabet Sanchez
Head Omnichannel Strategy and CX
Carlos Fernández Pazos
Head of Customer Journey Cards
Marco Merkx
Global Customer Engagement Director
Ahmed Nasr
Operations Director Egypt and Director Milk Africa & Turkey
Khaled Elsharkawy
Integrated Supply Chain Senior Director
Mueen Uddin Siddique
Senior Director – Access Network Procurement
Chamath Nawaratne
VP & CPO Middle East &Africa
Shannon Hore
Senior Vice President Procurement and Logistics
Sandeep Sharma
Director Group Procurement & International Markets Supply Chain
Hottest topics
More details about what will be discussed this annual
New Lessons Learned
New Opportunities Unlocked
New Lessons Learned
New Opportunities Unlocked
Look at the Main Topics
Of Our Conference
- 01Transform CX with immersive and proactive AI
- 02Make customers the centrepiece of your strategic vision
- 03Drive sustainable growth by optimising CX investment
- 04The power of data and feedback in elevating CX
- 05Sustainability: New era of customer expectations
Early bird tickets available
Month of early booking discounts
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20 %
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10 %
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0 %
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